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Some CIOs may face renewed questions about their cloud adoption strategies in the wake of Amazon.com’s well-publicized service disruption Friday night, the result of severe thunderstorms, and the outage that affected customers of Salesforce.com Thursday, the result of a glitch affecting communications between Salesforce.com’s storage and database systems.

Irrespective of the benefits of cloud computing, which allows companies to shift the capital expenditure and labor costs of managing software and computing infrastructure to external providers, many CIOs are questioning how cloud vendors communicate with them during service interruptions.

When software running in-house suffers an outage, performance monitoring tools alert IT to the problem. This not only gives IT team time to fix the problem, often before end-users are even aware of the problem, it gives CIOs a sense that they’re in control, and lets them report status and problem resolution processes to their CEOs. “As CIOs, we want a throat to choke,” said Salesforce.com customer James Szmak, CIO of the JDRF organization for juvenile diabetes research. JDRF was not affected by the recent outage.

But CIOs who use cloud software are at the mercy of their vendors for fixes and troubleshooting updates. They often don’t have any idea

We recommend you visit the following site for more complete information and related topics. Article source: http://blogs.wsj.com/cio/2012/07/01/cloud-outages-show-cios-still-at-vendors-mercy/