Saas solutions continue to interest CIOs
While large banks, particularly in
North America and Europe, continue to face challenges, a good amount of IT
spending activity is occurring across the enterprise, according to Aite.
Among the areas benefiting from
spending increases are software as a service (SaaS) solutions, which fall under
the broader heading of cloud computing. Thirty-seven percent of large banks
expect to increase their spending on SaaS solutions over the next 24 months,
while 22% will increase spending on new vendor software and homegrown software
development.
Over the next 24 months, banks will
also ramp up IT investments in their digital channel capabilities across
consumer, small-business, and corporate banking. Similarly, banks will step up
investment in marketing analytics and customer data management across the
retail and wholesale banking franchise. Banks around the world are also
considering sharp spending increases on digital wallets and mobile payment
solutions and eyeing continued spending increases on fraud management
technology and information security.
“Banks across the United States and
Western Europe have faced significant headwinds so far in 2012,” says Gwenn
Bézard, research director with Aite Group and co-author of this report. “Yet,
there are many areas where senior IT executives must continue investing to
simply stay relevant to their customers (think digital channels) or protect the
firm’s assets (think cybercrime).”